Choosing Your Employee Relocation Services Partner
How to Pick An Employee Relocation Services Provider
When picking a moving and storage partner for your employee relocation program, it’s important to look at their qualifications. A good partner should be experienced in household goods relocations and financially stable, while also having the hauling fleet required to service your company. When those conditions are found, look deeper to see who would be the best provider for your employee relocation program.
- What is the company’s culture, do they match with yours?
- What does customer support mean to them?
- How is quality service implemented?
Culture and Values
How your employee relocation services company respects their workers will have an impact on the overall service you can expect for your transferees and new hires. The level of trust and respect that is provided by a service provider is the foundation upon which its staff will execute. As a fourth-generation family owned and operated business, Corrigan’s staff are more than just employees, they’re a member of the Corrigan family. Corrigan’s respected workers have earned the highest individual honors possible from United Van Lines – multiple of them more than once!
At Corrigan we know that our staff is our strength. All have warehouses, they all have trucks, and everyone has equipment. It’s the Corrigan team members that makes us unique, from the movers carrying furniture to the dispatchers in the office, Corrigan’s employees truly care about what they're doing, and it's visible in each employee relocation we do.
Good customer service is the basis upon which all good employee transfers start. Yet determining which businesses can offer you good customer service can be a arduous thing. So what exactly does good customer service look like from your employee relocation service partnerand how is good customer service provided?
Elite customer service is instilled all over Corrigan. Whether it’s our front-line service providers working in the residences of our customers, or our employees working out of sight doing thedispatching or marketing for Corrigan, customer service is delivered at every opportunity oneach relocation performed.
Home SurveyAs your chosen relocation services partner, Corrigan will provide either a regular in-home survey or a virtual survey. With the community relying more and more on the internet, virtual surveys are becoming a convenient way of surveying. Corrigan’s trained survey staff work with the homeowners to put together a detailed inventory. These have proven to be reliable, because we frequently compare estimated weight in comparison to actual weight once the relocation occurs. This allows us to continually perfect our skills and surveying process.
Estimate ReviewOnce the home survey is complete and the detailed inventory is prepared, a member of the Corrigan team will compile the quote for the move and discuss them with the transferee. We are dedicated, as your employee relocation services company, to always give fair value to each transferee while also providing the industry-leading quality Corrigan is known for. Our employees will work to provide all transferees with resources that will help them stay within their budget.
Pre-Move GuidanceEach transferee will be assigned their own relocation coordinator who will work directly with him/her throughout every phase of the move process. Rest assured, as your selected employee relocation services provider, Corrigan’s team of relocation coordinators are some of the finest in the industry and have been praised on more than one occasion for being the top performing within the United Van Lines system of agents!
Pack, Load and Delivery DayCome move day you can rest easy knowing that our team of movers are ready to handle everything for you. We are proud to be part of an a great category of relocation companies nationwide that are committed to routinely training our front-line moving crews. Through the Kathleen Corrigan Training Center, crews study the basics of relocation industry prior to arriving at a transferee's house. No other moving organization provides the level of hands-on coaching that the Corrigan Academy offers.
With Corrigan as your employee relocation services partner, you should rest assured that you have a well-rounded team of high-quality experts working both for you and for your new hires. From the initial phone call to the last delivery, as your employee relocation services provider, Corrigan’s staff of professionals will work with your transferees to ensure they have the information they want when they want it. When our clients say, “…this was the best move ever!,” we realize we’ve supplied a top-tier employee relocation and good customer assistance!
Corrigan prides itself on delivering quality service with every move. We are a committed employee relocation services company with ongoing quality initiatives. Corrigan believes that our ability to continuously improve the moving experience is based on our ability to attract, develop and retain the best in the moving business.
Staff growth and advancement is taken seriously within the Corrigan organization. Every member of our staff undergoes a background check, in addition to pre-employment and random drug testing of all drivers. We’ve also created a state-of-the-art instruction room inside our facility to ensure our crews are prepared with the essential capabilities and know-how to manage our customers through the moving process prior to entering the field. Our entire team of experienced, trained and determined staff is dedicated to raising the bar in the industry and showing how great the moving experience can be.
Our workers have the training and equipment to give the quality service Corrigan is known for. Maintaining and investing in top-of-the-line equipment is a required business practice for all relocation businesses. Corrigan considers its annual capital investments in equipment an operational necessity as well as a recruitment opportunity for attracting and keeping operators and crew.
Multiple topics must be reviewed when selecting the ideal employee relocation service company for your company. Beyond the basic aspects of selecting a moving provider, it is important to consider your prospective provider's values and culture as well as how they prioritize quality and customer service. Identifying some of the prospective provider's beliefs should prove to be a valuable practice when choosing the right employee relocation services partner.
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Peruse through our curated collection of resource articles put together to assist with your move planning. Our Moving Tools include packing instructional videos, moving checklists, and important paperwork.