For the previous 90 years in operation, Corrigan has received scads of accolades throughout the years. But, each time we hear “Corrigan Moving!” declared as the recipient of another honor, the same surge of honor and exhilaration flows through our veins. We’re thrilled to relay that our branches left the Unigroup Learning Conference with more trophies this year! In all, Corrigan locations and individual team members received eight awards:
- United Presidents Club award- Farmington Hills, MI branch
- Centers Network Performance award – Cleveland, OH office
- Heart of Quality- Cassandra McCann, Grand Rapids, MI office
- Customer Excellence- Buffalo, NY location
- Customer Excellence- Ann Arbor, MI office
- Customer Excellence- Farmington Hills, MI branch
- Masters Club Inner Circle-Logistics/Special Products-Myron Luikart
- Masters Club Inner Circle-At Large- Myron Luikart
- Million Dollar Club- Brandon Becker, Ann Arbor, MI branch
- Million Dollar Club- Tim Carney, Cleveland, OH branch
- Million Dollar Club- Rob Galardi, Rochester, NY branch
- Million Dollar Club- Craig James, Auburn Hills, MI location
- Million Dollar Club- Mike Sparks, Buffalo, NY office
“We are excited to see the hard work and devotion of our organization celebrated,” said David Corrigan, President of Corrigan Moving. “We know everything our branches and staff do each day to make our business successful; it’s terrific to see that dedication acknowledged. We have the most accomplished group of employees at Corrigan, seeing that showcased at this awards presentation makes me very proud.”
The annual Unigroup Learning Conference returned to an in-person occasion this year. Held nearby the Unigroup HQ in St. Louis, MO, the event is attended by hundreds of delegates from varying United and Mayflower offices throughout the United States. After 3 days of events comprised of programs and courses, the conference always ends with an honor ceremony.
“I can’t remember the last time we didn’t earn an accolade of some type,” said Kirk Hensler, Vice President of Operations. “That speaks to the degree of reliable excellence of our drivers, relocation experts and office team members. It’s great to never go home empty handed.”
Though several of Corrigan’s locations earned top honors, a few of Corrigan’s specific teammates took home awards in their specific departments. For the second year in a row, Cassandra McCann from the Grand Rapids, MI office received the Heart of Quality accolade. This accolade is awarded just to the top level of relocation coordinators in the Unigroup system. To be eligible to receive this accolade, move coordinators are required to have sterling customer feedback scores and fulfilled continuing annual training.
“We’ve had many move coordinators win this honor, and we are so proud of Cassandra for winning two years in a row. She goes above and beyond for her customers. They realize how much she does, we appreciate it, and now she has another trophy to add to her others,” said David Corrigan.
Myron Luikart works in Corrigan’s specialty Logistics division, handling primarily on big jobs. “Earning 2 Masters Club Inner Circle awards in the same year is not easy to manage, however he achieved it. If anyone has to find a way to a problem completed, it’s Myron. He brings incredible expertise to our business and his clients. He services some of our largest-scale jobs and conducts them all with great attention to detail. He’s absolutely valuable for us, we’re pleased he got some recognition today,” said Kirk Hensler.
As well as to Luikart’s accomplishments, numerous members of Corrigan’s sales division were welcomed into United’s elite Million Dollar Club for their exceptional sales capabilities. These professionals embody an outstanding devotion to excellence in annual handled linehaul profit. Honored were, Brandon Becker, Ann Arbor, MI branch, Tim Carney, Cleveland, OH office, Rob Galardi, Rochester, NY location, Craig James, Auburn Hills, MI branch and Mike Sparks, Buffalo, NY branch. “Every one of these men have gone beyond and away in sales and truly demonstrated a devotion to helping our customers,” stated David Corrigan. “We are proud to have all of these guys on our team.”
Three Corrigan locations earned the Customer Excellence accolade, a notable award highlighting the devotion to customer satisfaction. After their move is completed, clients are asked to rate various pieces of their move. This includes the initial evaluation process, their relocation coordinator, packing, loading and delivery process. Each location corresponds to a different size category, contingent on how many moves they manage each year. To be eligible to win, each branch needs to have the highest evaluation score in their size category, in addition to meeting or exceeding the principles set for claims (number of damage reported during a move), safety and certified labor.
“This isn’t a simple award to achieve. Standards are very high, and you have to be nearly perfect in each category. To have 3 branches win for their respective size categories once again spotlights the honor we take in delivering top quality to our clients,” said David Corrigan.
Lastly, the Cleveland office was recognized with the Centers Network Performance honor. This honor relates to the Snap Move Container Program, where a customer pays for our crews to load, transport and deliver their shipment inside wooden vaults. This option can accelerate service for small orders, compared to traditional in-van moving options. The vaults are sent to the nearest United agent to where the client is relocating, who then assists with delivering the goods inside of those containers.
“The Centers Network Performance award is just given to 2 agents. One recipient is for agents that handle 0 to 200 containers, and the other recipient is for more than 200 containers,” said Kirk Hensler. “Corrigan Cleveland earned the Centers Network Performance honor for 0-200 containers. They were best amongst 94 agents. Standards that are reviewed are claims, timeliness in getting the containers prepared for pick up, timeliness in delivering inbound containers, and customer satisfaction.”
“It was great to return to in person this year,” said David Corrigan, recapping the conference. “It’s been a difficult couple of years managing the pandemic and now employment shortages. Spending time with our peers and discussing how they’re handling problems gives us refreshed ideas to bring home. Several of these agencies are working through the same struggles we are and it’s a terrific opportunity to learn from one another, assist each other and continue to foster lasting friendships with our agents. We lean on them to assist our customers in states we don’t have a Corrigan office. They understand they can always lean on Corrigan to provide top tier service for all of their customers, as well. In all, this was a wonderfully effective conference and I couldn’t be more honored of how Corrigan Moving was depicted and awarded.”